Case Studies

Products used:
• ClickON Billing
• ClickON Secondary Billing
• ClickON Remit Posting
• ClickON Document Management System (DMS)

As one of the largest specialty nationwide pharmacies, National Diabetic Pharmacies provides diabetic supplies (including insulin pumps); respiratory supplies, equipment and medication; and wound care supplies... Click here to read the full article

Products used:
• ClickON Billing (Clearinghouse and Direct to Payer)
• ClickON Secondary Billing
• ClickON Remit/Cash Posting
• ClickON Claims Audit Module

Successful healthcare revenue cycle programs are usually the result of combining the best in technology with innovative business processes. That has been the case with 419-bed Salina Regional Health Center for 12 years... Click here to read the full article

Products used:
• ClickON Billing (Clearinghouse and Direct to Payer)
• ClickON Secondary Billing
• ClickON Automated Secondary Billing

ViaHealth, located in Rochester, N.Y., is a nonprofit, multi-hospital healthcare system with approximately 710 acute hospital beds, 550 long-term care beds and approximately 200 employed physicians...Click here to read the full article

Products used:
• ClickON Net Billing
• ClickON Net Eligibility

Located in the north-central section of Washington state near the Canadian border, Ferry County Memorial Hospital (FCMH) is a full-service critical access hospital...Click here to read the full article

Products used:
• ClickON Claims Editor
• ClickON Secondary Billing
• ClickON Eligibility Verification
• ClickON Remit/Cash Posting
• ClickON 72-Hour Conflict Checking
• ClickON Confirmation Note Posting
• ClickON Claims Status Module (CCSM)

Nine-hundred-bed UAB Hospital is part of the University of Alabama at Birmingham and the UAB Health System. It was established in 1945 as the teaching hospital for the University of Alabama School of Medicine. Today it is Alabama’s major tertiary care center and a modern medical complex serving approximately 35,000 patients annually...Click here to read the full article

Products used:
• ClickON Claims Edit Module
• ClickON Secondary Billing

Located in northeastern Kentucky, Fleming County Hospital is a 52-bed hospital serving the town of Flemingsburg and Fleming County. There are about 120 inpatient and outpatient registrations per day...Click here to read the full article

Product used:
• ClickON Net Eligibility

Alabama Orthopaedic Clinic, PC, located in Mobile, Alabama, is a team of 16 orthopaedic surgeons, one pain management specialist and one physical medicine, rehabilitation specialist and radiologist. In-house procedures consist of Altair Open MRI and digital x-ray, bone density screening, epidural blocks for pain management, joint injections, trigger point injections, orthotics, computerized muscle and joint performance testing, fracture care and minor surgical procedures...Click here to read the full article

Product used:
• ClickON Claims Editor
• ClickON Secondary Billing
• ClickON Remit/Cash Posting

Children’s Hospital, located in Omaha, Neb., is a 142-bed non-profit organization caring for children since 1948. It is the only pediatric specialty healthcare center in Nebraska. Patients are referred from throughout the region for the treatment of complex or unusual diseases in addition to pediatric primary care...Click here to read the full article

Product used:
• ClickON Claims Editor
• ClickON Secondary Billing
• ClickON Claims Status Module
• ClickON Claims Audit Module

Conway Medical Center is a private, non-profit 160-bed healthcare facility located in Conway, South Carolina, on the northern coast of the state between the historic riverfront and South Carolina's famous Grand Strand. Also, on the medical center's campus is Kingston Nursing Center, an 88-bed nursing center owned and operated by the hospital...Click here to read the full article

Product used:
• ClickON Claims Editor
• ClickON Secondary Billing

Located in Albemarle, N.C., in Stanly County, Stanly Regional Medical Center is only about 40 miles from the state’s financial hub of Charlotte. For 56 years, 119-bed Stanly Memorial Hospital has distinguished itself as the region’s premier not-for-profit healthcare provider...Click here to read the full article

Product used:
• ClickON Claims Editor
• ClickON Direct
• ClickON E-Verify
• ClickON Net Eligibility
• ClickON Secondary Billing
• ClickON Remit Posting
• ClickON Claims Status Module
• ClickON Compliance
• ClickON Document Management System
• ClickON Claims Audit Module
• ClickON Bill Date Posting
• ClickON Contract Management

Using The SSI Group, Inc.’s (SSI) Eligibility Clearinghouse, Valley Health Patient Accounting staff determined that more than $3 million in billable charges in 2006 from 1,800 different accounts were identified that would have otherwise gone through the collection process and, more than likely, ended up in bad debt as uncollectible...Click here to read the full article

Testimonials

SSI has given us great support with all the software products that we have. SSI ’ s timeframe has been a factor in why we like doing business with them. The support staff and everyone else have always been polite and courteous with us even when we do not understand all the technical things involved.
Bettie Gomez
Carondelet Health Care

With over 15 years of partnership with the SSI Group Inc, the Seton Healthcare Network has achieved groundbreaking reductions in A/R days. ClickON SQL has benefited our organization through high clean-claims volumes. The selection of client-based and remote vertical products like ClickON Claim Status Module (CCSM), remit posting and ClickON Compliance have significantly automated our everyday functions, ensuring maximum reimbursement and compliance. Our organization continues to expand our SSI product line to make economical use of HIPAA administrative simplification stipulations while providing for payer-specific interpretations and requirements. The knowledgeable support staff at SSI, along with our internal analysts, have provided us with proactive solutions for today's dynamic healthcare market.
Jeremy Slatton
Seton Healthcare Network

Southeast Alabama Medical Center has always had excellent response from the Client Services staff at SSI. They are always ready to help with any problems we have. We have several SSI products, which are used everyday. The products and support are great. We had a major problem at our facility this year that was of our doing, but SSI helped us solve the problem quickly. Our client services representative is always helpful.
Billing Department
Southeast Alabama Medical Center

We are very pleased with all the SSI products we use. At the present time we have ClickON, CCSM, Remit Posting and Bill Date Posting. We are a Direct Client and in the process of getting Confirmation Note Posting. We are looking forward to adding more electronic remits to post through the remit posting product. I have found that the support staff is very knowledgeable, friendly and efficient as well as everyone I have had contact with at SSI. I would highly recommend SSI to anyone.
Debra Dick
Deaconess Hospital

We have been, and remain very pleased with the SSI products we are currently using. Their products have greatly contributed to a large reduction in our A/R days from the 60s to the 40s. We have established a great working relationship with their staff over the past four years. Our problems get resolved in a timely manner.
Ken Barker
Columbus County Hospital

For over 10 years, St. Louis Children’s Hospital has relied on The SSI Group to deliver quality claims editing and electronic billing solutions. Because of SSI’s aggressive development of generic and payer-specific edits and electronic connections, we now submit well over 90 percent of all our claims electronically (using the ClickON Billing Module) in the HIPAA compliant 4010 format with less than 1 percent front-end rejections from payors.

In addition to the ClickON Billing Module, St. Louis Children's Hospital has improved the revenue cycle process with other SSI products including confirmation note posting, automated cash posting/remit posting and secondary billing.

Because of our history, St. Louis Children's Hospital looks to the future with The SSI Group providing reliable, accurate and cost-effective revenue cycle solutions.
Robert Reed
St. Louis Children’s Hospital

We have been an SSI client for several years now and have been very satisfied with both their products and their services. They offer a wide range of both to assist facilities beginning on the front end and continuing on to the back end. Their products are innovative and have assisted us in reducing both AR days and manual work, allowing us to transfer valuable FTEs to other areas. They constantly strive to meet the future needs of the medical community with new products and services and have taken our facility out of the dark ages and into the age of new technology.
Sundae Baker
Lakes Regional General Hospital

We are pleased with many of SSI's suite of products, especially claims editing and direct to payer billing. But it's the people behind the products who stand out. From the support staff you may speak to everyday, up to top management. SSI cares about making their products work for you.
Diane Ruffus
St. John's Mercy Healthcare

Using the SSI document Imaging system, Care New England has reduced paper and labor cost significantly. Over 150 system reports are Cold Imaged daily making them immediately available to departments throughout the enterprise. Reduction in paper and distribution continue to add to the bottom line.
Carl Lindewall
Care New England

When it comes to claims management technology, you need a company with the knowledge and expertise in a wide range of service and technologies for both payers and providers. Centura Health has found that in SSI, and look forward to the continuance of a strong relationship.
Kelly Clasen
Centura Health

The SSI Group is on the leading edge of healthcare billing. The SSI software helps us keep our costs down by allowing us to submit claims directly to our payers in a very efficient manner.

As a Hub for the 13 HSHS Hospitals, SSI helps us work with the payers to increase our electronic submissions to payers with a top of the line support team. St. John's Hospital is a long time SSI client they are continually improving and creating new products to stay with the current technologies.
Dave Gebhardt
St. John's Hospital
 

From Compliance to Claims Editing, SSI has helped us keep pace with the ever-changing face of healthcare today. Through the use of their Compliance Suite, we are able to insure that our claims, at the time of Registration, will contain the most accurate up to date information available.

SSI's ClickON Claims Editing Suite, is a very robust system that not only includes a full set of standard Payer edits, but also allows us to handle Payer's special requests automatically without constant user intervention. This eliminates delays caused by claims being returned for incorrect/invalid information.

In addition to SSI's outstanding software, they also provide knowledgeable support staff that are able to handle our concerns in a timely manner, with little or no negative impact to our billing goals.
Pat Cupo
Abington Memorial Hospital
 

Pinnacle Health Hospitals installed SSI Click-On about two years ago and we have been able to reduce our A/R days from 77 to 50.9. On a personal level, I have met so many wonderful SSI employees and my life is richer for the experience.
Deb Reinhard
Pinnacle Health Systems
 

SSI like most vendors, talked partnership when we first explored their software. Unlike most, SSI followed through, and together we have made significant strides in automating our patient accounting processes.
Charlie Solomon
University of Kentucky
Chandler Medical Center
 

We are pleased with how our AR days have been reduced since installing SSI ClickON Billing. We are in the midst of purchasing other products from SSI. We are also happy with the support we receive from SSI.
Sandi Colon
Leigh Valley Hospital